Help & support
The Benefits Center
Visit: t-mobilebenefits.com
Call: (855) TMO-BENS or (855) 866-2367
Hours: Monday - Friday 5 a.m. - 5 p.m. PT
Supplemental Health Plans
For questions about Supplemental Health Plans (Aflac Accident, Critical Illness & Hospital Indemnity), Legal, Auto & Home Insurance, Identity Protection, Pet Insurance and Life + Long-Term Care.
Visit: t-mobileaddedbenefits.com
Call: (855) 845-0543
Hours: Monday - Friday 5:30 a.m. - 3 p.m. PT
Healthcare Advocates (Health Pros)
During Open Enrollment, your Health Pro can help you make an informed decision on the best medical plan to enroll in based on your individual family needs. While you are preparing to move onto T-Mobile benefits, your Health Pro can also help you transition any existing care or planned services to the T-Mobile plan, including understanding options available to you. Throughout the year, Health Pros can also help you navigate T-Mobile’s benefits, find great doctors, dentists or eye care professionals, compare costs, understand healthcare bills, save on prescriptions and more.
Call: (855) 496-0071
Email: TMUSHealthPro@alight.com
Online: Health Pro Connection (log in to connect online or via chat)
Hours: Monday - Friday 6 a.m. – 6 p.m. PT
Questions?
Sofia: AI Benefits Assistant
Ask Sofia questions for personalized plan suggestions, coverage and cost information and much more. You can access Sofia after logging in through t-mobilebenefits.com or the MyChoice benefits app.
FAQ’s
Have more questions about switching to T-Mobile benefits? View the Mint + FAQs.
Learn more about what's new for 2026 in the New 2026 Benefits FAQs.
Find answers to the top frequently asked questions in the T-Mobile Benefit FAQs.
Health Pros
Speak with an expert to get answers to your benefit questions.
Call: (855) 496-0071
Email: TMUSHealthPro@alight.com
Hours: M–F, 6 a.m.–6 p.m. Pacific Time